Rillowen

Rillowen Support

Need help with Rillowen? Have a question or found something that doesn't work as expected? We're happy to help.

Email us

[email protected]

When contacting support, it helps to include:

  • your iPhone model
  • your iOS version
  • the Rillowen version (visible in Settings)
  • a short description of the problem

Please don't send sensitive personal information — it isn't needed to help you.

Frequently asked questions

How do I restore a purchase?

Open Rillowen, go to Settings, and choose Restore Purchases. Rillowen checks Apple's records for your account and unlocks premium scenes and timers if you've already purchased them. You'll need to be signed in to the same Apple ID used for the original purchase.

How does the timer's fade-out work?

When you set a timer (15, 30, 60, or 90 minutes), Rillowen plays normally until the last moments of the countdown, then gently fades the sound out and stops. Choosing Off means playback continues indefinitely until you pause it yourself.

Does Rillowen keep playing when I lock my phone?

Yes. Rillowen supports background audio, so playback continues after you lock your phone or switch to another app. You can also control play/pause from the Lock Screen and Control Center.